How do I use PaysafeCard for deposits and withdrawals?

What is PaysafeCard?

PaysafeCard is a secure online prepaid payment method. It allows you to make deposits without sharing your bank or personal details.

 

Is PaysafeCard available in my country?

To check if PaysafeCard is available in your country:

1. Log in to your account
2. Go to the 'Cashier'

This confirms if PaysafeCard works in your location.

 

How can I use PaysafeCard?

You can:

• Use the PaysafeCard prepaid vouchers
• Top up a PaysafeCard wallet

 

Do I need to create a PaysafeCard wallet?

A PaysafeCard wallet is required depending on your country of residence or how you plan to use PaysafeCard.

 

You must create a wallet if you live in:

• Austria
• Belgium
• Bulgaria
• Croatia
• Czech Republic
• Denmark
• Finland
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Ontario (Canada)
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• United Kingdom

 

You must also create a wallet if:

• You live in another EU country and:
  • Want to deposit using more than one voucher
  • Want to deposit more than EUR 50 (up to EUR 250 daily)

 

How do I create a PaysafeCard account?

You can create a PaysafeCard account using either your user account or the PaysafeCard website.

 

To create an account through your PokerStars account:

1. Log in to your account
2. Go to 'Deposit'
3. Select 'PaysafeCard'
4. Follow the on-screen steps

 

To create an account on the PaysafeCard website:

1. Go to the PaysafeCard website at PaysafeCard.com
2. Select 'Sign up'
3. Follow the instructions

 

How do I deposit with PaysafeCard?

You can deposit with PaysafeCard on our website or using our app. Follow these steps:

1. Log in to your account
2. Go to the 'Cashier'
3. Select 'Deposit' and choose 'PaysafeCard'
4. Select your currency if available
5. Choose or enter a deposit amount
6. Enter the total if using multiple vouchers
7. Add a bonus code if available
8. Continue using the confirmation button
9. Enter your 16-digit PIN, or use the '+' icon to add multiple PINs when combining vouchers, or enter your PaysafeCard account credentials when using a wallet
10. Review your details and confirm the deposit

 

When are funds credited?

Funds are credited once PaysafeCard confirms the transaction, usually within a few minutes.

 

Can I withdraw using PaysafeCard?

Yes, only if you made a deposit with it in the last 12 months.

 

How do I withdraw using PaysafeCard?

Follow these steps:

1. Go to the 'Cashier'
2. Select 'Withdraw'
3. Enter the amount
4. Select PaysafeCard
5. Confirm the details
6. Submit the request

 

When are withdrawals processed?

Withdrawals are processed within 72 hours after approval.

Funds are sent after the withdrawal has been approved.

 

Do I have to pay any fees when using PaysafeCard?

Yes, if your voucher currency differs from your deposit currency. PaysafeCard applies a conversion fee.

 

How do I check the PaysafeCard conversion fee?

You can check the conversion fee using the PaysafeCard currency calculator.

Follow these steps:

1. Go to the PaysafeCard website (PaysafeCard.com)
2. Select 'Menu'
3. Go to 'Currency calculator'
4. Enter the amount and currency

 

Why can’t I use PaysafeCard?

Common reasons include the following:

• Connectivity issues: Try again later
• Incorrect voucher details: Check and re-enter information
• Outdated browser: Update and retry
• Insufficient funds: Check your balance
• Junior PaysafeCard: Not accepted
• PIN entered in bonus code field: Enter it on the correct page
• Locked PIN: Follow instructions on the PaysafeCard website
• Not enough balance for fees: Check conversion costs
• Country mismatch: Ensure voucher and account match

Resolving these issues can help you complete your transaction successfully.

 

How do I deposit using PaysafeCard vouchers?

You can deposit using vouchers in most countries where PaysafeCard is available.

In the European Union, the maximum amount per voucher is EUR 50 or the equivalent in your local currency.

 

Where can I buy PaysafeCard vouchers?

You can find PaysafeCard vouchers at retail outlets worldwide.

To locate a nearby shop:

1. Go to the PaysafeCard website at PaysafeCard.com
2. Choose your country using the world icon
3. Select the 'Menu' icon
4. Select 'Get started'
5. Select 'Buy in store'
6. Search by address, city or town

Nearby outlets are shown on the map after completing your search.