How do I fix graphics performance issues?

What can cause graphics performance issues?

Graphics card performance issues can be resolved by updating your graphics drivers and adjusting the PokerStars software settings.

 

How do I update my graphics card drivers?

Updated graphics drivers can improve graphics performance and resolve display issues.

To update your graphics card drivers:

1. Identify your graphics card model (typically Intel, AMD, or Nvidia).
2. Visit your graphics card manufacturer's official support website.
3. Search for your graphics card model
4. Download the latest driver for Windows.
5. Follow the manufacturer's installation instructions.

Common graphics card manufacturers include:

• Intel
• AMD
• Nvidia

How do I switch to the 'Carbon Lite' table theme?

The Carbon Lite table theme uses fewer animations and may improve performance.

To change your table theme:

1. Log in to your account from a desktop device.
2. Go to 'Settings' → 'Table Appearance' → 'Themes'.
3. Select 'Carbon Lite'.

Alternatively:

1. Open a table.
2. Select ‘Table’ in the top-left corner.
3. Select ‘Table Themes’.
4. Select ‘Carbon Lite’.

 

How do I disable animations to improve performance?

Disabling animations reduces lag in the PokerStars software, especially when multi-tabling.

Go to:

Settings → 'Table Appearance' → 'Animation'

Set the options as follows:

• Card Animation → Off
• Bounty Animation → Off
• Zoom Animation → Disabled
• Background Animation → Disabled
• Throwables → Disabled
• Prestige → Disabled

 

How do I adjust graphics quality and frame rate settings?

Lower graphics settings may improve performance on lower-specification systems.

Go to:

Settings → 'Table Appearance' → 'Graphics'

Set the following options:

• Frame Rate → High
• Graphics Quality → Low
• Use Hardware Acceleration → Detect Automatically (default)

After making changes, restart the software.

 

What should I do if hardware acceleration remains disabled?

If 'Use Hardware Acceleration' remains set to 'No' after the restart, update your graphics card drivers

See "How do I update my graphics card drivers?" above.

 

What information should I provide if the issue persists?

If performance issues with the PokerStars software continue after updating drivers and adjusting settings, provide the following information to help troubleshoot:

 

How do I send log files?

1. Open the software.
2. From the lobby, select ‘Help’ → ‘Log Files’ → ‘SEND LOG FILES’.

 

What additional information should I provide?

Include information about your setup and when the issue occurs:

• Number of tables open when the issue occurred
• Game types being played
• Stage at which the issue occurred (for example, registration, opening a table, or closing a table)
• Whether tables were displayed in full-screen or windowed mode
• Number of monitors in use
• Whether the issue occurred once or repeatedly
• Any third-party software being used

Examples of third-party software include:

• PokerTracker
• Holdem Manager

Can third-party software affect performance?

Yes. Third-party software can affect PokerStars software performance.

To help identify the cause of the issue, try running the PokerStars software without third-party tools enabled.