Why do I see errors -2/67 or -2/87 on Windows?

Why do I see errors -2/67 or -2/87?

You may see these errors if a firewall blocks the software from accessing the internet.

 

How can I fix errors -2/67 or -2/87?

Try these steps:

• Restart your computer
• Turn your network equipment off and on (for example, modem, router, or access points)
• Check that your internet connection works
• Reopen the software

If the issue continues, follow the steps in the article 'How can I fix firewall issues with PokerStars software?'

What information should I send to Support?

If the issue continues, contact support and include:

• Your connection type (for example: dial-up, cable, DSL, satellite)
• Your internet service provider (ISP)
• Your software log files

For more instructions, go to 'Send PokerStars log files'